We all make mistakes—we’re only human. The important thing is to face our mistakes right away and do whatever it takes to fix them. When we start ignoring our mistakes or look for someone else to blame, we adopt the “ball in your court” mentality that it’s someone else’s problem now. As a client-focused company, we have […]

Is the customer always right? This question comes up frequently at times of missed expectations or deadlines. It is similar to assessing whether a patient is right about their perception of pain. Service provider-customer relations are very similar to doctor-patient interactions. People choose to partner with us because they need assistance with diagnosing IT problems and […]